Frequently Asked Questions
How do I hydrate The Cool Pad?
Will Neck Tie Coolers and Cool Pads swell up if I just put them in the fridge?
What if I leave the coolers in the water too long?
Do I put the coolers in the freezer to make them even colder?
How do I keep the coolers and Cool Pads cool in an esky?
Are they safe for children?
Can I use the coolers on my pets?
How do I care for Neck Tie Cooler and Cool Pads?
Will the crystals stay up forever?
Are they affected by perfume?
How do I use the Coolers for hot flushes or a hangover?
How do I use the coolers for swollen ankles?
Where else can I use the Coolers?
What is so great about Personal Cooling Products?
Where in the fridge should the coolers and Cool Pad be stored?
What happens if the Neck Tie Cooler goes 'flat'?
How long will the crystals in my Cooler and Cool Pad keep working?
How long do they stay cold?
Can I use the Neck Tie Coolers for fundraising?
What colours are available?
Can I wear a Neck Tie Cooler and operate machinery?
Can I have my Cool Hats or Neck Tie Coolers branded with my own brand?
Can I have embroidery on my Cool Hats or Neck Tie Coolers?
What is so different about the Cool Cloth?
What is so different about the Big Chill Cooling Towel?
What is so different about the Chill Sleeves?
No. You MUST place them in water in order to activate the crystals.
You can but only for a short time before use. If it is frozen solid it will not go about your neck until it thaws out a bit and you will need to be careful you do not snap it, if you try to shape it frozen. The Cool Pad is flat and so it will freeze in a shape that will still go into the hat comfortably.
Frozen solid Neck Coolers, directly on your skin, are very cold and can cause ice burns. Placing them in the fridge is sufficient, or placing them in the freezer and then leaving them in a lunch esky, with ice bricks, to use later in the day is fine.
A frozen Cool Pad does not sit directly onto your skin so is less likely to cause ice burn.
Yes. In fact we make KidzKoolers specifically for children. The most important thing to take note of when using the coolers with children is that the crystals are meant to stay inside the Cool Tie. Please ensure children using the personal body coolers are aware they are not to bite them and make a hole, out of which the crystals will leak.
Hand wash gently in soapy water. Squeeze dry. Do not machine wash. Do not tumble dry. Do not iron. Keep away from sharp instruments. Allow the Neck Tie Cooler and Cool Pad to dry completely back to crystals prior to winter storage in the cupboard.
No. You can even put your favourite aromatherapy oils on them if you like.
It's best to have them cold from being in the fridge. Tie them loosely around your ankles and elevate your feet.
They can be used anywhere by anyone because of their lightweight simplicity and can be reused thousands of times, making them a very economical way to be cooled, protected and shaded.
The crystals will eventually return to their original size if not immersed in water for a long time. This will happen even if the Cooler and Cool Pads are still in the fridge. When they are totally deflated, you just put the neck cooler back in water for 5-10 minutes and it will be like new again. Just scrunch the cool pad under the tap.
This depends on the temperature of the day, but most people find several hours. Simply hold them under cold water to cool them again. The cooler the water the better. They are working as an evaporative cooler. It is not the cold feeling that is working to cool you. The crystals have soaked in lots of water. Using your body heat, the water is evaporated off and the cooler returns to crystals.
Check the Orders page on the website for current colours and patterns. Should you require a specific colour than please contact us.
This can be done for commercial quantities. It is best to contact us with your requirements.
The Cool Cloth is made using a patented way of blending the fibres together. This trade secret remarkably makes this personal cooling device always very cool, with no refrigeration, once you wet it and wave it. It uses no chemicals or crystals. It can be machine washed and since, it is much bigger than a neck cooler, you get a wider area of your body being cooled. It is simply remarkable.
Chill Sleeves, powered by Coolcore, not only cool, but they protect against the sun as well. No other sun protection sleeves come close in their personal cooling ability. Originally designed for high performance sports people, they are now available for everyone to help cope with the summer heat. There are two different sizes. Chill Sleeves are easy to look after: simply machine wash them. Everyone, from young to old, will be using Chill Sleeves to cope with the heat this summer.