Terms & Conditions

Please read these terms and conditions of use carefully. When you agree to purchase from  Neck Tie Coolers, you enter into a contract with us, and you accept that you will be bound by the terms and conditions contained in this notice. This sale agreement is a legally binding contract between you and Neck Tie Coolers.

All orders are accepted subject to the following terms and conditions.

Neck Tie Coolers reserves the right to change the terms and conditions on this site without notice to you. You will be bound by the terms and conditions operating at the time you placed your order with us.

You are granted a limited licence to access the information on this website. You are not permitted to modify, copy, or interfere in any way whatsoever with this website except without the express written authority of Neck Tie Coolers.

Shopping Terms:

This company will use its best endeavours to supply all accepted orders, but takes no responsibility for any inability to supply.

All prices are quoted in Australian Dollars and may change without prior notification.

We accept cheques, direct debit, Visa or Mastercard.

Payments made by Cheque should be made out to DSQ18 Pty. Ltd.

The company's policy is to constantly improve its products. We therefore reserve the right to change specifications, colours and prices of any products at any time without notice or obligation.

Neck Tie Coolers recommends that all instructions for use are read prior to using any product. Remember to keep these instructions in a handy location for easy reference whenever the product is used.

For Wholesale Clients minimum quantities of each product apply. Contact us for more details.

Wholesale orders shall be on Pre-Paid basis, unless specifically arranged with Neck Tie Coolers to be otherwise.

Delivery Information:

We will endeavour to arrange fastest possible delivery, but cannot accept any responsibility for late delivery. Late delivery will not entitle the buyer to cancel or refuse delivery of the order or to cancel payment for the order.

You will be contacted and advised if there will be a lengthy delay in processing your order.

Provided your order is in stock, and payment has been cleared, expected delivery times across Australia ranges between 5 working days for Sydney to 14 working days for the Northern Territory. These delivery times reflect the distance the parcel travels and the remoteness of the location.

International orders vary tremendously in delivery time but can be expected between 1-4 weeks of dispatch.

Australian Returns Policy:

We provide a  return policy for damaged or defective goods. Refunds will be given as replacement product.

No returns will be accepted from customers who over-order or change their minds or cannot sell goods. No shop soiled, shop damaged, store-tagged/priced goods, or goods damaged due to rough treatment or through use not applicable to our products will be accepted for return.

This company's maximum liability in respect of any defect or damage howsoever caused, or for any claim for whatever reason, shall not exceed the invoice value of the goods and under no circumstances will this company incur any liability for consequential loss or damage.

International Returns and Taxes Policy:

Due to the expense of shipping costs ALL international purchases are considered FINAL.

International buyers are responsible for any and all duty fees or taxes associated with their purchase. Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer’s responsibility. We do not mark merchandise values below value or mark items as ‘gifts’ - government regulations prohibit such behaviour.

Privacy Policy:

We take your privacy seriously. Your personal information will be treated as personal and will not be divulged beyond what is required to conduct business with you.  Personal information is information about you that identifies your name, address, E-Mail address, phone number, and other information that is not otherwise publicly available.

We do not rent, sell, or share personal information about you with other people.

Internet Security:

Our internet site is secure to the international SSL standard. The shopping basket and customer sign-in pages  have a tiny, closed padlock on the bottom of the page, indicating security.

Any web generated order you send to us is encoded with Secure Sockets Layer (SSL) encryption technology. The encryption process automatically encrypts, or scrambles all of your information when you send it to us. Even if someone tried to access your information they would be unable to decode it.

With this kind of technology, online shopping is just as safe, if not safer, than giving your details over the phone or via fax.